The National College of Science and Technology (NCST) continues to advance its digital transformation efforts with the implementation of the Next Care Smart Tech with Tender Love and Care (NCST–TLC) IT Help Desk System. As part of this initiative, an Acer Kiosk Stand has been successfully installed at the Gate 1 entrance, providing students with convenient access to essential digital services on campus.

The NCST–TLC IT Help Desk System is a centralized digital platform designed to streamline service requests, improve response times, enhance transparency, and support the institution’s commitment to efficient and student-centered services. The system also aligns with NCST’s Makakalikasan (Go Green) initiative, promoting paperless processes and environmentally responsible operations.

Smart Digital Access for Students

The newly installed Acer Kiosk at Gate 1 serves as a key digital access point for students. Through the kiosk, students can conveniently access important online platforms and services, including:

• iLearn Account for academic learning resources
• SAS Account for student academic services
• Online forms and institutional announcements

Currently, the kiosk is also being utilized for the Bloodletting Drive Voluntary Participation Form, allowing students to easily register and participate in the institution’s community service initiatives.

By placing the kiosk in a high-traffic area at the campus entrance, NCST ensures that students have quick, accessible, and self-service access to digital platforms without the need to visit multiple offices.

Supporting Efficient Campus Services

The implementation of the NCST–TLC IT Help Desk System aims to improve the overall efficiency of campus services by introducing automated workflows and centralized service tracking. The platform helps reduce manual processes, walk-in inquiries, and paper-based submissions while providing a single portal for service requests and applications.

This modernization effort supports NCST’s broader goal of strengthening its digital infrastructure and improving the overall student experience through accessible and technology-driven solutions.

Promoting Sustainable and Paperless Operations

Aligned with NCST’s Maka-Kalikasan (Go Green) initiative, the IT Help Desk System promotes sustainability by transitioning traditional paper-based processes into digital workflows. This helps reduce printing, physical document storage, and manual routing of requests across departments.

Through initiatives like the NCST–TLC Help Desk System and Smart Kiosk, the institution continues to move toward environmentally responsible and efficient campus operations.

Information Technology Office Leading the Initiative

The implementation and deployment of the NCST–TLC IT Help Desk System and Smart Kiosk are led by the Information Technology Office (ITO) headed by:

Mr. Christian Trinidad I. Bagtas
Head, Information Technology Office

Supporting this initiative is the dedicated team of IT personnel who continuously maintain and strengthen NCST’s digital systems and infrastructure:

Mr. Jomar Sartin
Mr. Paul Vincent Espiritu
Mr. Tracy Lee John Ruiz
Mr. Christian Niel Magparangalan
Mr. Jonathan Dulay
Ms. Francesca Ong
Ms. Charielyn Anne Omandam
Ms. Angeli Gosmo
Mr. Gian Nigel Lorenzo
Mr. Sedier Berunio
Mr. Jhondrew Troy Cueto
Mr. James Ronald Aberia

Through the collaborative efforts of the Information Technology Office and the continued support of the NCST administration, the institution remains committed to building a modern, accessible, and technology-driven learning environment.